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Plesk Support

You will find the answer to most of the basic questions here, as well as some Plesk user guides. If you have any technical or billing problem, please use our SUPPORT REQUEST form or email us.

DOMAIN Control Panel Guides:
     Guide for Plesk Domain Control Panel   (HTML)
     Guide for Plesk Domain Control Panel   (PDF)

RESELLER Control Panel Guides:
     Guide for Plesk Reseller Control Panel   (HTML)
     Guide for Plesk Reseller Control Panel   (PDF)

DNS (Domain Name Servers):
Please refer to the DNS settings we listed in our welcome message and update DNS settings accordingly with your domain registrar. These days all registrars have control panels that customers can access to do so by themselves—look for "Manage Your Domain" or "My Account" or similarily named links on your registrar's home page.

Where do I go to log into my Web based DOMAIN control panel?   (don't forget the "s" in "https")
Or use below login form:

Login (

Where do I go to log into my Web based RESELLER control panel?
Same as above, only that you enter the FTP LOGIN for your main domain into the "Login" field (not the domain name).

You can also login at your own domain's 8443 port: https://<YourDomain>:8443/
If you are a reseller, you can also create a logon script/form directly on your own Website — probably the most elegant solution. Simply use the code for our login form above.

NOTE: Your customers can log on to their control panel immediately after you created an account for them (before their new domain or their DNS change has propagated Internet-wide). Make sure to allow them access by clicking the DOMAIN ADMINISTRATOR tab and assigning a password. They will be able to ftp their site immediately, using the shared IP and their FTP username and password. FrontPage can only be used after the domain name has propagated, not with the IP.

How to Create a New Domain Account:
To learn how to create a new domain account, please refer to the short Flash Tutorials. It's easy! (here)
In addition to what you see in these Flash tutorials you may want to click on the "Domain User" tab and enter a password and email address if you wish to allow your customers or coworkers limited access to the domain level control panel. The domain level control panel is accessed using the domain name as LOGIN and the PASSWORD you set up in "Domain Administrator" section (which may or may not be the same as the FTP password, it's your choice).

Where to Upload My Files?
To upload your site before your domain name has propagated, you can use the shared IP instead of your domain name:, using your assigned username and password.

Into Which Directories Do I Upload My Files?
Your Website's HTML and image files go into the httpdocs folder.
(with exception of secure files which go into the secure directory)
The absolute path (if ever needed) is:

(This is equivalent to the "public_html" folder on many other servers.)
Your Website's CGI scripts (if any) go into the cgi-bin folder.
The absolute path is:

In other words, the CGI-BIN folder is outsite the main folder.
PLEASE NOTE: You can execute CGI scripts in any directory, not just the cgi-bin directory !

Most Important Path Info (you need this if installing CGI and other scripts):
What is the path to Perl?
In most CGI scripts the standard path line is therefore:   #!/usr/bin/perl
And the path(s) to sendmail?

Preview New Websites (whose Domain Registrations or DNS Updates Have not Resolved):
To preview your uploaded but not yet resolved domain, click on the "Site Preview" tab in your Plesk interface. Or, if FOR EXAMPLE, your domain name is "", enter the URL as follows:

Setting Up E-mail:
1. Log in to your account's control panel.

2. Click the 'MAIL' tab.
3. Type the username for this e-mail account in the 'Mailname:' field; click 'ADD' tab.
4. Check 'Mailbox' and enter the password for this e-mail account in both fields.
    Decide if you want to limit the space for this e-mail account (taken from
    the space of your main account).
    For other options, autoresponders etc., please read the Guide to the Plesk
    Control Panel.
    Click 'UPDATE' (near bottom) tab.
You can add forwarder etc. later — just click on your e-mail username after havingclicked on the 'MAIL' tab first.
NOTE that you can also enable SpamAssassin in the "Mail" tab. (Check the user guide for details.)

How to Check Mail via 'Webmail' Interface?
Log on to: http://<>/webmail/ ->  SAMPLE   (Squirrelmail)
Simply insert 'webmail.' before your domain name for Horde Webmail and '/webmail' after the domain name for Squirrelmail. Log on using the particular username and password for the email account you want to check. You can choose the language of your interface.

Outlook, Eudora, and Other POP E-Mail Programs:
The basic settings for these should be:
Mail Server:  or
SMTP:  or
...whereby '' stands as a placeholder for your
              actual domain name

Username:  <Your e-mail username for this e-mail account>

Password:  <Your e-mail password for this e-mail account>

If these settings do not work for you, then the ISP you use to connect to the Internet has most likely blocked Port 25, so you cannot use your own mail server for OUTGOING mail (SMTP) while connected via their network. Some of the ISPs who do this are Earthlink/Mindspring, AOL, USA-Starnet, and MSN. Microsoft, for example, gives an explanation (as regards to their own blocking) and solution:;EN-US;q302339
The solution is to use your ISP's SMTP settings for outgoing mail (in the case of MSN this is ''). BUT MAKE SURE TO KEEP YOUR DOMAIN AS THE MAIL SERVER FOR INCOMING MAIL!

Changing E-mail Passwords:
You may change e-mail passwords from your domain control panel, using the MAIL tab. But you may also change email passwords following below links ... a solution that comes in handy if you'd like to give someone control over his/her e-mail account but no access to the domain's control panel:
From your control panel, click on the MAIL tab, then on the e-mail username, then check "Control panel access." The owner of this e-mail account will then be able to logon at the general logon page ( etc.), using his full email address as LOGIN and his email password as PASSWORD.

Backing Up Your Domain:
To BACK UP your domain data to your PC's hard drive:
(1) click on "Backup" tab (in your control panel)
(2) click on "Make Dump"
(3) check the second option: "do not create domain dump file, only download";
     enter a file name in "Dump file name:" field and your comments in
     "Comments:" field
(4) click on "Back up" tab

To RESTORE your domain data from a backup file on your hard drive:
(1) click on "Backup" tab
(2) click on "Browse.." button to find the backup file on your HD, select it
(3) click "Upload" tab
(4) the uploaded backup file is listed under 'Dump files;' click on the file name,
     then click on "Restore" tab


Tips and Suggestions

On our server CGI scripts can be executed in all directories! The main complaint that users of the PLESK system have always had is that the cgi-bin directory is outside of the main Web directory (httpdocs). Most other system have the cgi-bin folder inside the main folder, and many standard CGI scripts do therefore not work without changing paths in/to these scripts. This can be tiresome. We therefore enabled the server to execute CGI scripts anywhere, in any directory (you still have to set the permissions right, of course ... chmod 755, and so forth). In other words, you can, if you like, create a CGI-BIN folder within the httpdocs folder to store your cgi scripts there. Perl scripts (.pl), on the other hand, can only be executed in the original CGI-BIN folder.
One more point: PSA utilizes Suexec as a CGI wrapper for security. The Suexec wrapper prevents the CGI script from having permissions set over 755. Scripts should run fine with 755 permissions.

Pre-installed Scripts:
There are over 50 scripts pre-installed. Click on the "Installatron" icon in your domain's Plesk control panel to see a list and install a script (with just a few mouse clicks).

Virus Scanning:
All Plesk servers have Dr.Web Virus scanning installed. You can activate it in your Plesk control panel, Mail tab, then click on each email account you created. You
will see the Virus scanning option there.

Spam Protection:
Please note that we have MAPS Spam protection software installed on all servers, accessing's anti-spam database. There is no way to completely eliminate spam ... as with virus scanning, anti-spam protection is by no means perfect, but it still should dramatically reduce the amount of spam you and your customers would otherwise receive. In addition we have SpamAssassin installed.
SpamAssassin is the most efficient anti-Spam tool available. You need to enable SpamAssassin in the MAIL tab for each domain, per each email account.

Advertising Your Site:
You'll find tons of info about this issue on the Web, and you may know more about this than we do. Here just the very basics:
Yes, it makes a difference if you submit your site to search engines and directories like Yahoo! or if you don't. We strongly suggest to either buy a license for the program WebPosition Gold or to use a service that uses it - it is simply the best. But by now more and more search engines and directories, certainly all the big ones, are charging to list your site. According to our experiences it does pay out very well to invest a decent amount. One of the best places to go is (covering several search engines that together make up for 70% of all searches). Before you submit your site you want to make sure that all the HTML tags in the header are just right. Use mentioned WebPosition Gold or a free service offered by Scrubtheweb (go to the VERY bottom of these pages and enter your URL).
Also try which offers plenty of webmaster tools to promote your site for free.
In addition to search engine and directory listings you should get listed in a couple of Web hosting directories ... ad banners, however, generate little income, although they are useful to create brand name recognition.

Billing Your Customers:
You may already have your own system set up ... if not, by far the best, easiest and fastest (immediate) solution is which integrates a shopping cart with a credit card processing system in one package. Except for a one time $49 setup fee there are no further monthly fees (quite different from almost all other billing services). Those with much of their customer base in Europe may want to check out and Also consider to add PayPal with low fees, but do not rely on PayPal alone - you might then loose prospective customers. QuickCommerce offers e-commerce solutions that make use of the popular Authorize.Net software to bill your customers and arranges a merchant account for you. You can use their shopping cart systems and easily integrate it into your Web site.