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cPanel/WHM Support

You will find the answer to most of the basic questions here, as well as cPanel/WHM user guides. If you have any technical or billing problem, please use our SUPPORT REQUEST form or email us.

DOMAIN Control Panel Guide:
     cPanel Control Panel Guide  

RESELLER Control Panel Guide:
     WebHost Manager (WHM) Guide   

DNS (Domain Name Servers):
refer to the DNS settings we listed in our welcome message and update DNS settings accordingly with your domain registrar. These days all registrars have control panels that customers can access to do so by themselves—look for "Manage Your Domain" or "My Account" or similarily named links on your registrar's home page. If you registered your domain with us, please use this link: Manage Your Domain

How to access my domain level control panel?
You'll want to login to cPanel to do such things as view web stats, setup email addresses, MySQL databases, etc. To login to cPanel (after the DNS has resolved), go to:

(substitute "" with your actual domain name)

Then enter your username and password (given to you in our welcome email). This will not work until your domain name has fully propagated to our servers. But prior to this, you can login to cPanel using the main shared server IP: You can already upload your site via FTP by connecting to the IP (instead of your domain name) before the DNS update with your registrar has propagated — please see our welcome email for the shared IP.

How to access my WHM Reseller level control panel?
To login to WebHost Manager (WHM) to set up new domain accounts or to adjust existing settings, please go to:

(NOTE: After the DNS of your MAIN domain hosted in this reseller account has resolved you can substitute the IP with the domain name, if you prefer.)

Outlook, Eudora, and Other POP E-Mail Programs:
The basic settings for these should be:
Mail Server:  or
SMTP:  or
...whereby '' stands as a placeholder for your actual domain name
Username:  <Your e-mail username for this e-mail account>
Password:  <Your e-mail password for this e-mail account>

If these settings do not work for you, then the ISP you use to connect to the Internet has most likely blocked Port 25, so you cannot use your own mail server for OUTGOING mail (SMTP) while connected via their network. Some of the ISPs who do this are Earthlink/Mindspring, AOL, USA-Starnet, and MSN. Microsoft, for example, gives an explanation (as regards to their own blocking) and solution:;EN-US;q302339
The solution is to use your ISP's SMTP settings for outgoing mail (in the case of MSN this is ''). BUT MAKE SURE TO KEEP YOUR DOMAIN AS THE MAIL SERVER FOR INCOMING MAIL!


Use the following information with your FTP program:
Host name:   [your domain name!]  or the shared IP
Username: Same as control panel
Password: Same as control panel

Your Perl path is:   /usr/bin/perl
    The first line in cgi and perl scripts should therefore be:  
Sendmail:  /usr/lib/sendmail  or  /usr/sbin/sendmail
Serverpath:  /home/username/public_html/cgi-bin
Root path:   /home/username/   puts you in the root of your account Domain
directory:  /home/username/public_html    puts you in your www directory
cgi-bin path:  /home/username/public_html/cgi-bin/filename    puts you in your cgi-bin

Tips and Suggestions

How to pre-view a domain if the DNS update has not yet propagated?
Very simple—just add /~ plus your domain's FTP username to the server URL and you can pre-view your site:  
      (username stands as placeholder for your actual cPanel domain username)

Spam Protection:
Please note that you will have to enable "Spam Assassin" from the cPanel control panel to activate Spam protection. Each domain owner can enable or disable SpamAssassin. LeechProtect is another such tool.

Advertising Your Site:
You'll find tons of info about this issue on the Web, and you may know more about this than we do. Here just the very basics:
Yes, it makes a difference if you submit your site to search engines and directories like Yahoo! or if you don't. We strongly suggest to either buy a license for the program WebPosition Gold or to use a service that uses it - it is simply the best. But by now more and more search engines and directories, certainly all the big ones, are charging to list your site. According to our experiences it does pay out very well to invest a decent amount. One of the best places to go is (covering several search engines that together make up for 70% of all searches). Before you submit your site you want to make sure that all the HTML tags in the header are just right. Use mentioned WebPosition Gold or a free service offered by Scrubtheweb (go to the VERY bottom of these pages and enter your URL).
Also try which offers plenty of webmaster tools to promote your site for free.
In addition to search engine and directory listings you should get listed in a couple of Web hosting directories ... ad banners, however, generate little income, although they are useful to create brand name recognition.

Billing Your Customers:
You may already have your own system set up ... if not, by far the best, easiest and fastest (immediate) solution is which integrates a shopping cart with a credit card processing system in one package. Except for a one time $49 setup fee there are no further monthly fees (quite different from almost all other billing services). Those with much of their customer base in Europe may want to check out and (Netherlands) and SWREG (London). Also consider to add PayPal with low fees, but do not rely on PayPal alone - you might then loose prospective customers. QuickCommerce offers e-commerce solutions that make use of the popular Authorize.Net software to bill your customers and arranges a merchant account for you. You can use their shopping cart systems and easily integrate it into your Web site.